Information Services
Jessie Minton, Vice Provost for Information Services and Chief Information Officer
541-346-1702
541-346-4397 fax
257 Computing Center
1212 University of Oregon
Eugene, Oregon 97403-1212
cio@uoregon.edu
http://is.uoregon.edu
Information Services provides a variety of campus-wide technology services:
- Duck ID accounts and two-step login
- Canvas, the UO's learning management system
- Email and calendaring
- Communications services such as Zoom and Microsoft Teams
- Collaboration and storage services such as Microsoft Office 365, OneDrive, and Dropbox
- Wi-Fi, Ethernet, and VPN
- Computer labs
- DuckWeb, the UO's information system for academic and employment records
- Technology Service Desk, a help desk for everyone affiliated with the University of Oregon
- UO Service Portal, a website for students, faculty, and staff to request tech support and find self-help resources
Technology Service Desk
541-346-4357
42 Erb Memorial Union
https://livehelp.uoregon.edu
The Information Services Technology Service Desk ("Tech Desk") helps university-affiliated students, faculty, and staff with their technology needs. Tech Desk services include the following:
- Software troubleshooting
- Duck ID account and password support for all current and retired UO-affiliated persons
- Virus and spyware removal
- Backups and data transfers
- First-level Ethernet and wireless network support
- Guidance about personal computing best practices
The Tech Desk provides remote support 6:00 a.m.–midnight Pacific Time, seven days a week, during the fall, winter, and spring terms, except UO breaks and holidays. Up-to-date information about hours and how to get in-person support is available online.
UO Service Portal
The UO Service Portal includes the following:
- Help for Students page
- Service catalog containing UO technology service listings, where you can submit help tickets
- Knowledge base containing how-to guides, troubleshooting information, and answers to common questions